Answers desk

Register with your email and password. A 6-digit verification code lands in your inbox - enter it on the My login space page to verify before checkout.

Verified email keeps order confirmations, Follow my order updates, and Send us a note replies on course. Resend the code anytime from My login space if it expired.

Sign in and open Orders I placed to review past seed purchases, totals, and dispatch updates on your account.

Enter your order number and email on Where is my parcel. Status emails fire after checkout and when dispatch status changes.

Open your order on the status page and submit a support form for cancellations, delivery issues, or refunds. Our Rishra / Hooghly contact desk replies during working hours.

An order confirmation email sends right after checkout. UPI prepaid orders continue to the payment gateway; COD orders queue for packet packing once confirmed.

Seeds ship in moisture-safe foil packets so germination quality holds through transit.

Report quality concerns within 24 hours of delivery with photographs. See our Refund policy for eligibility and claim steps.

Keep packets sealed, cool, and dry until sowing. Avoid humidity and direct sun. Use within the recommended sowing window printed on the packet.

We accept UPI for prepaid orders and Cash on Delivery (COD) on eligible PIN codes. COD may include a Rs.49 courier fee shown at checkout.

Yes - UPI prepaid seed orders include free standard shipping. You are redirected to the payment gateway after placing the order.

Yes - we deliver nationwide subject to courier serviceability. Review the Shipping policy for zones and handling details.